Returns & Exchanges
At QIDI Tech, we stand behind the quality of our 3D printers and offer a 30-day return window for products in their original condition and packaging. We are committed to ensuring your technical satisfaction through our streamlined exchange and refund process.
Initiate Return Request
Contact our dedicated support team via email with your order number and a detailed reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the 3D printer and all included accessories in the original factory packaging to prevent any damage during transit.
Ship to Service Center
Affix the provided shipping label or use a tracked carrier to send the item to our designated inspection facility for verification.
Inspection and Refund
Once our technicians verify the hardware condition, we will process your refund or dispatch a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing